If the purchase you made is not to your liking or you want to change the size, don’t worry: the steps to exercise your right of withdrawal are simple and qui
You have 14 working days from the date you receive the package to decide whether to keep or return the items from your order.
Start the return procedure using the form below, indicating:
order number
email
Our Customer Care Team will provide you with the necessary information to complete the return.
In order for the right of withdrawal to be exercised, the conditions set out in our Terms and Conditions of Sale must be respected.
Return Preparation Guide
Place the item(s) back in their original packaging, in perfect condition.
Include a copy of the sales receipt inside the package only.
You can choose between two options to return your items:
Organized Return Service
- We will take care of arranging the return of the goods and will send you a prepaid shipping label via email.
A contribution will be required for this service, which will be clearly indicated during the return procedure.
Self-arranged Return
You can arrange the return shipment yourself with a courier of your choice (we recommend choosing an insured and trackable shipment). In this case, the shipping costs, including any duties, will be at your expense.
Shipping address:
Calicantus Srl
Via L. Mazzon, 30
30020 Quarto d'Altino (VE)
Italy
Refund
The refund will be issued using the original payment method used for the purchase, within no later than 14 days from the date the return is received and inspected for compliance at our warehouse.
Return policy
The right of withdrawal and size exchange does not apply to the purchase of personalized products (with custom names or names not included in the SSC Napoli squad list). Therefore, such products cannot be returned.
In case of a return, any coupons used will not be reactivated.