If you want to make a return without worries, we have created a simple and transparent solution for all our fans, wherever they are!
🔵 NON-EU Customers (outside the European Union)
For those residing outside the EU and shipping from countries subject to customs, we offer a dedicated return service:
✅ Fixed contribution: €38
✅ Full management of customs clearance handled by us
✅ No additional costs for the customer
What you will receive:
- Prepaid return label
- Pre-filled customs documentation
- Home pickup upon request
💙 This way, you won’t have to worry about filling out customs documents or paying duties or extra fees — we take care of everything!
⚠️ If you choose NOT to use our organized return service:
You will need to manage the shipment and the entire customs clearance process on your own. This means:
- Compliance with our return policies
- Shipping costs at your expense
- Any customs duties and fees will be your responsibility
- Possible delays or customs holds if paperwork is incorrect
- Possible rejection of the shipment and return to sender if duties are not properly paid
👉 Shipping a Return to Italy from a Non-EU/Non-EEA Country: What's Required?
👉 What are your return policies?
⚪ INTRA-EU Customers (European Union)
European customers can also choose our simplified return service:
- Italy: €9.90
- Other EU countries: €10.90
✅ No additional costs for the customer
✅ Prepaid return label
✅ Home pickup upon request
📦 Once you request the label, we will send you everything needed to proceed with the return quickly and hassle-free.