We have updated the management of our Online Store to offer you a safer, more modern, and more streamlined shopping experience.
As a result, orders placed before July 1st, 2025, are no longer visible in your account, and tracking information is no longer available as before.
We understand and apologize for any inconvenience this transition may cause.
But no worries — our Customer Service team is here to help and provide you with any information you may need. Just write to us at: assistenzaclientistore@sscnapoli.it
From July 1st, 2025, you no longer need a password to log in to your account:
Passwordless login offers several benefits over traditional password-based authentication:
- Increased security: By eliminating passwords, we remove the risk of credential-based breaches. This also prevents users from reusing the same password across multiple sites and protects against password theft or guessing attacks.
- Improved user experience: There's no need to remember multiple complex passwords, making account access easier for both new and returning users. This simplifies and speeds up the login process.
- Lower support costs: It significantly reduces the number of password recovery requests, saving time and resources for both users and the company.
- Higher conversion rates: The simplicity and immediacy of passwordless login can lead to higher conversion rates, as users are more likely to register and continue using a service that doesn’t require them to remember yet another password.
- Phishing prevention: Without passwords to steal, phishing attacks become far less effective, reducing the risk to users.
We've received great feedback on the new passwordless login experience and are excited to extend this feature to you as well.
In short:
- You can log in using your email address, without creating a new account from scratch.
- You’ll receive a 6-digit code via email to authenticate your login.
- No need to remember or manually enter a password.
- Your login is protected by the highest security standards, ensuring the safety of your personal data and purchases.
I already had an account on the old platform — what should I do?
If you had an account on the previous platform:
- Past order information is no longer visible in the new account dashboard, due to technical and security reasons.
- You can easily create a new account using the same email address you used before.
- Once you enter your email, you will receive a one-time password (OTP) in your inbox to log in securely.
Why is this change a good thing?
- The new platform ensures better protection of your personal data.
- You can log in in just a few clicks, with no need to remember complex passwords.
- Order management is easier, faster, and more streamlined.
- The system is designed to minimize the risk of unauthorized access.
Need help?
Our Customer Service team is here to support you with any questions about managing your new account.
Just reach out to us at: assistenzaclientistore@sscnapoli.it