FAQ
- Our Online Store Management Has Changed: What Does This Mean for Your Customer Account?
- Customs and International Shipping: What to Know Before You Buy
- Extra-EU Shipments: Customs Duties and Import Taxes
- Shipping to the United States – Important Information About Customs Duties and Import Taxes
- The courier has notified me that my order is on hold. What should I do?
- Delivery Times and Order Tracking
- I've requested the release of my on-hold order. What happens next?
- Delivery and What Happens If You’re Not Home
- The courier has informed me that my package is at an Access Point. What should I do?
- My order is delayed
- Can I exchange a product?
- Did you enter an incorrect address or wish to change it?
- Can I change the delivery address?
- Can I modify an order after placing it?
- How does the refund work?
- Where can I find my order number?